There are a multitude of reasons why you might receive a blue screen error, also known as a blue screen of death. 95% of the time they're caused by software issues or buggy device drivers and about 5% of the time by hardware issues. In order to troubleshoot the cause, you will need to send us the memory dump file that Windows creates when the Blue Screen Error occurs. Please follow these steps to setup your system, so that you can recover the memory dump file.
- Go to Start, type in sysdm.cpl and press Enter
- Click on the Advanced tab
- Click on the Startup and Recovery Settings button
- Ensure that Automatically restart is unchecked
- Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box
- Ensure that the Small Dump Directory is listed as %systemroot%\Minidump << where your .dmp files can be found later
- Click OK twice to exit the dialogs, then reboot for the changes to take effect.
- After you have completed the above steps. The next time your notebook crashes, go to the C:\Windows\Minidump Folder and send us all the .dmp files in that folder.
- Alternative Error Report:
- Go to Start, type event viewer in the search box
- Click event viewer from the results it shows
- Expand the windows logs list on the left side of event viewer window
- Click system
- Click Filter current log from right side of event viewer window
- Check the warning and error boxes
- Click save filtered log as...
- Name the evtx file anything you want and attach it to an email
Common BSOD Causes
NTFS_FILE_SYSTEM or FAT_FILE_SYSTEM (0x00000024 or 0x00000023)
Faulty Hard Drive
Faulty hardware, including RAM (system, video, or L2 cache)
Caused by improperly configured jumpers on PATA hard drives, a boot sector virus, or incorrect IDE controller drives, which can also occur when installing the wrong chipset drivers.
Caused by installing the wrong drivers for a videocard or rebooting before driver installation could complete.
Caused by a faulty or incompatible hardware driver, particularly when upgrading Windows XP instead of performing a clean install.
Caused by faulty RAM.
If you are still having issues after following the instructions of this KB article, please contact us for further assistance, and be sure to specify that you have already tried the steps contained in this article.