MALIBAL

Why Do I Get Blue Screen Errors? (BSOD)

Hardware
There are a multitude of reasons why you might receive a blue screen error, also known as a blue screen of death. 95% of the time they're caused by software issues or buggy device drivers and about 5% of the time by hardware issues. In order to troubleshoot the cause, you will need to send us the memory dump file that Windows creates when the Blue Screen Error occurs. Please follow these steps to setup your system, so that you can recover the memory dump file.
 
  1. Go to Start, type in sysdm.cpl and press Enter
  2. Click on the Advanced tab
  3. Click on the Startup and Recovery Settings button
  4. Ensure that Automatically restart is unchecked
  5. Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box
  6. Ensure that the Small Dump Directory is listed as %systemroot%\Minidump << where your .dmp files can be found later
  7. Click OK twice to exit the dialogs, then reboot for the changes to take effect.
  8. After you have completed the above steps. The next time your notebook crashes, go to the C:\Windows\Minidump Folder and send us all the .dmp files in that folder.
  9. Alternative Error Report:
  10. Go to Start, type event viewer in the search box
  11. Click event viewer from the results it shows
  12. Expand the windows logs list on the left side of event viewer window
  13. Click system
  14. Click Filter current log from right side of event viewer window
  15. Check the warning and error boxes
  16. Click save filtered log as...
  17. Name the evtx file anything you want and attach it to an email
 
Common BSOD Causes
NTFS_FILE_SYSTEM or FAT_FILE_SYSTEM (0x00000024 or 0x00000023) 
Faulty Hard Drive
 
DATA_BUS_ERROR (0x0000002E)
Faulty Memory
 
PAGE_FAULT_IN_NONPAGED_AREA 
Faulty hardware, including RAM (system, video, or L2 cache)
 
INACCESSIBLE_BOOT_DEVICE 
Caused by improperly configured jumpers on PATA hard drives, a boot sector virus, or incorrect IDE controller drives, which can also occur when installing the wrong chipset drivers.
 
VIDEO_DRIVER_INIT_FAILURE 
Caused by installing the wrong drivers for a videocard or rebooting before driver installation could complete.
 
BAD_POOL_CALLER 
Caused by a faulty or incompatible hardware driver, particularly when upgrading Windows XP instead of performing a clean install.
 
PFN_LIST_CORRUPT 
Caused by faulty RAM.
 
If you are still having issues after following the instructions of this KB article, please contact us for further assistance, and be sure to specify that you have already tried the steps contained in this article.

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