Newest KB Articles in Returns & Refunds

Will I be notified once you receive my return and a refund has been issued?

Sun, 15 Nov 2020 03:09:16 GMT

Yes, we will send you an email and text once we receive your laptop back, and another one after the refund has been issued.

How long does it take to process a refund?

Sun, 15 Nov 2020 03:08:52 GMT

The timeline from the cancellation of your order or the receipt of your returned laptop to the reimbursement being reflected on your card or account generally spans 5-15 business days. Please note that this duration is an estimate and can be subject to extension due to various factors. These factors include, but are not limited to, holiday periods, our current production schedules, and other external circumstances that may affect processing times.

How do I return my order?

Sun, 15 Nov 2020 03:07:49 GMT

You may return a laptop under our return policy. SEE: https://www.malibal.com/terms/#return

Do I have to pay return shipping if I return an order for a refund?

Sun, 15 Nov 2020 03:07:04 GMT

If you return an order for a refund then we will give you a return shipping label, but will deduct the return shipping cost from your refund.

What is your return policy?

Sun, 13 Oct 2019 07:39:27 GMT

Any laptop purchased from MALIBAL may be returned or exchanged only in accordance with MALIBAL’s return policy in effect on the date of the invoice or acknowledgement.

Return Process

1. Contact us directly before attempting to return a laptop to obtain a Return Material Authorization Number.
2. Return the laptop in its original packaging and condition, with all included manuals, discs, accessories, etc.
3. All returns will be inspected for physical damage and thoroughly tested for compliance with our policies.

Conditions for Refund

– Original boxes with all packing material must be returned without tearing, cutting, or markings.
– Any cost to replace damaged or missing parts will be deducted from your refund total.
– We must receive the laptop back within 30 days from the shipment date to qualify for a refund.

100% Money-Back Guarantee

– Valid once per product, on laptops that we preload with an OS we support.
– Mac users experimenting with a new OS, users installing unsupported OS, or those buying solely for review purposes may be subject to a 20% restocking fee.

Shipping Fees

– Return shipping fees are only refundable in the lower US states.
– Expedited shipping fees (UPS Next Day, UPS 2 Day, UPS 3 Day, etc.) are non-refundable.

Exceptions

– Laptops with permanent customizations are non-refundable.
– A 20% restocking fee applies if you cancel an order but later decide to proceed with the purchase.

Important Notes

– MALIBAL is not responsible for laptops that are lost, damaged, modified, or processed for disposal or resale if return instructions are not followed.
– Credit for returns may be less than invoice or individual component prices due to bundled or promotional pricing, including free shipping.