What is your return policy?

Any laptop purchased from MALIBAL.COM may be returned or exchanged only in accordance with MALIBAL’S return policy in effect on the date of the invoice or acknowledgment. You must contact us directly before you attempt to return a laptop in order to obtain a Return Material Authorization Number for you to include with your return. You must return the laptop to us in its original packaging & condition with all included manuals, discs, accessories etc.

All returns will be inspected for physical damage and will be thoroughly tested for compliance with our policies posted below. Physical damage or evidence of misuse will void product warranty and will not be accepted for return. Your return must meet the following conditions in order to qualify for a refund. Original boxes with all packing material must be returned without tearing, cutting or markings found on the boxes, packaging or internal documentation. The cost to replace any part showing scratches, scuffs, damage or any sign of wear will be deducted from your refund total. The cost to replace any missing items including but not limited to CDs, cables, connectors, decals, printed documentation and/or any other component, chip, device or item included in the original shipment will be deducted from your refund total.

You are responsible for a lost package when returning or exchanging the laptop due to improper labelling. We must receive the laptop back within 30 days from the date your laptop is shipped in order to qualify for a refund of the laptop purchase price minus any fees and/or any deductions in accordance with the conditions stated above. Some orders may also be subject to a non-refundable, configuration fee for services like Rush Build or Color Calibration.

Our 100% Money Back Guarantee is intended to give users the opportunity to try our products without risking any loss. It is only valid once per product. For instance, if you purchase an Aon S1 laptop and return it for a full refund and then purchase another Aon S1 laptop, the second Aon S1 laptop won’t qualify for the 100% Money Back Guarantee offer. Instead there may be a restocking fee up to 20% that is accessed to the return. Please note: If you purchase more than one of the same product on the same order only 1 of them is eligible for the 100% Money Back Guarantee offer.

The return shipping fees are only refundable from the lower 48 US states. If a return is initiated from outside of this area then the buyer is responsible for all return shipping costs.

Also, if the order shipped via an expedited shipping service i.e. UPS Next Day, UPS 2 Day, UPS 3 Day etc. those shipping fees are non-refundable. Only standard or ground shipping will be refunded on a return.

If you fail to follow the return or exchange instructions and policies provided by MALIBAL.COM, MALIBAL.COM is not responsible whatsoever for a laptop that is lost, damaged, modified or otherwise processed for disposal or resale. At MALIBAL.COM’s discretion, credit for returns may be less than invoice or individual component prices due to bundled or promotional pricing, including free shipping. Please Note: All games, accessories/parts & software are non-refundable. All sales are final. Note: Cash payment orders i.e. check or bank wire may be subject to a small deduction to cover transfer fees.