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Knowledge Base

How-to Guides(5)
  • How do I enter the BIOS?
  • How do I install Windows 11 without an internet connection?
  • How do I turn the backlighting on my keyboard on and off?
Other(4)
  • Do you have a Unique Entity ID (UEI)?
  • Do you have an affiliate program?
  • How do I disable the referral or donation message on the cart and checkout pages?
Pricing(4)
  • Do you have any discounts or coupons?
  • Do you offer any military or student discounts?
  • Do you price match?
Returns & Refunds(5)
  • Do I have to pay return shipping if I return an order for a refund?
  • How do I return my order?
  • What is your return policy?
Manage Order(8)
  • How do I cancel an order?
  • What is the estimated delivery date on my order?
  • When is my order shipping?
Payment & Shipping(12)
  • Why don't you ship to Colorado?
  • Why don't you ship to Germany?
  • Why don't you ship to Poland?
Products(16)
  • Are the RAM and SSD soldered to the motherboard on MALIBAL laptops or are they user-upgradeable?
  • Do your laptops support TPM 2.0?
  • Why don't you offer any AMD processors or graphics?
Troubleshooting(4)
  • Why can't I activate Windows?
  • Why did my super key stop working?
  • Why does my display go dark and the OS lock up for seemingly no reason?
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